After discussing this with a few of my colleagues we came up with some other services like CrossLoop that offer very similar functionality, but nothing that works on Macs like Copilot. The downside is that none of these free or cheap services work on Linux yet, but that may change as it becomes more widely adopted.

I’ve since found another solution I really like, but sadly its hardware based and that means it’ll cost a bit of money. Bomgar offers a hardware solution for single techs starting at $2000 for the hardware and $400 for the first year’s support contract, but allows you to connect to ANY machine running Windows Linux OR OSX, that’s phenomenal and the management features sound very intuitive. I have yet to demo their solution, but I’m hoping to try it in the near future.